Harbour & May

Contact us..... Home We would love to hear from you if you have a question, query or would like to give some feedback. Frequently asked questions Contact details Phone 07592 659809 Email harbourandmay@gmail.com Social Media First Name Last Name Email Message Send Thank you for your message, we will reply to you shortly.

HOME Shop Blog Delivery Info FAQ's The Important Stuff Terms and Conditions (the important bit) Refund and Returns Policy Privacy Policy Contact us Welcome to Harbour & May! We offer a lovely selection of gifts for the home and garden, which we have handpicked to make the most perfect gift or a treat for yourself! SHOP Harbour & May was born from our love of selling Christmas gifts, garden accessories and sundries at Christmas Markets and Country Fairs over recent years. ​ Being based in the heart of the Norfolk Countryside we offer an eclectic collection of rustic and natural gifts with an eye for the quirky, quaint and downright cute, we are confident you will find the perfect present for someone special or as a treat for yourself. ​ We offer a free gift wrapping service to send your gift with a handwritten message on one of our beautiful folded cards. ​ We hope you enjoy browsing our shop and you find that much needed gift! ​ SHOP Follow us for seasonal offers, voucher codes and new added lines!

Help and Frequently Asked Questions Ordering I want to send a gift directly, can you giftwrap it for me? Yes, we do offer this at no extra charge. Please add a card message on the product page, and we will do the rest! ​ The item I want is out of stock, what can I do? You can enter your email address in the box under the product and we will email you once it is back in stock. ​ I can't get a voucher code to work. Firstly check the voucher code is exactly as it is written (as it is case specific), if still not working please contact us and we will be able to help you further. ​ Can I visit you? Sorry, we are solely web based and have no retail premises ​ I have ordered the wrong item, can I amend my order? Please contact us immediately, as we may be able to correct your order before it is dispatched. Once dispatched, we are unable to make amendments. ​ How can I contact you? Please refer to our Contact page for details. ​ Delivery and Returns ​ How much is delivery? and is it per item? Delivery to the UK is £3.95. It is per order whether you order 1 item or 10! Delivery is free over £45. When will I get my order? We aim to get your parcel to you in 3-5 working days. This may be slightly longer in peak times. Can I collect my order from you? Unfortunately we do not offer this service. What courier do you use? We use Royal mail and all orders are tracked. Do you post abroad? We currently post to Europe. If you wanted to send a parcel to another country, please contact us. ​ Do you offer a free delivery service? Yes we do when you spend over £45 ​ What is your refund and returns policy? Please refer to the refund an d returns page. ​ ​ ​ ​ ​ ​ Contact Us Delivery Info The Important Stuff

HOME Shop Blog Delivery Info FAQ's The Important Stuff Terms and Conditions (the important bit) Refund and Returns Policy Privacy Policy Contact us The Important Stuff Here you will find important information on the following Terms and Conditions Refund and Return Policy Privacy Policy

HOME Shop Blog Delivery Info FAQ's The Important Stuff Terms and Conditions (the important bit) Refund and Returns Policy Privacy Policy Contact us Terms and Conditions Please read all these terms and conditions. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. Application These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Sarah Coxon trading as Harbour and May of Keeper's Cottage, Guist, Norfolk, NR205PB with email address harbourandmay@gmail.com ; (the Supplier or us or we). These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old. Interpretation Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession; Contract means the legally-binding agreement between you and us for the supply of the Goods; Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order; Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored; Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order; Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website; Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website; Website means our website www.harbourandmay.com on which the Goods are advertised. Goods The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. All Goods which appear on the Website are subject to availability. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes. Personal information We retain and use all information strictly under the Privacy Policy. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this. Basis of Sale The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract. Any quotation is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business. Price and Payment The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods. Delivery We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 14 days after the day on which the Contract is entered into. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if: we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them. Risk and Title Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them. Withdrawal, returns and cancellation You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances: goods that are made to your specifications or are clearly personalised; goods which are liable to deteriorate or expire rapidly. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances: in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery. Right to cancel for any subscriptions Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post or email). In any event, you must be able to show clear evidence of when the cancellation was made You can also electronically fill in our contact us form or any other clear statement of the Customer's decision to cancel the Contract on our website www.harbourandmay.com . If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation in the cancellation period Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Deduction for Goods supplied We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss. Timing of reimbursement If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than: 14 days after the day we receive back from you any Goods supplied, or (if earlier) 14 days after the day you provide evidence that you have sent back the Goods. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Returning Goods If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at Keeper's Cottage, Guist, Norfolk, NR205PB without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods. For the purposes of these Cancellation Rights, these words have the following meanings: distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded; sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object. Conformity We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation. Upon delivery, the Goods will: be of satisfactory quality; be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and conform to their description. It is not a failure to conform if the failure has its origin in your materials. Successors and our sub-contractors Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties. Circumstances beyond the control of either party In the event of any failure by a party because of something beyond its reasonable control: the party will advise the other party as soon as reasonably practicable; and the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below. Privacy Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy. For the purposes of these Terms and Conditions: 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR. 'GDPR' means the UK General Data Protection Regulation. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR. We are a Data Controller of the Personal Data we Process in providing Goods to you. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws: before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected; we will only Process Personal Data for the purposes identified; we will respect your rights in relation to your Personal Data; and we will implement technical and organisational measures to ensure your Personal Data is secure. For any enquiries or complaints regarding data privacy, you can e-mail: Harbourandmay@gmail.com . Excluding liability The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession. Governing law, jurisdiction and complaints The Contract (including any non-contractual matters) is governed by the law of England and Wales. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us in the first instance. We will aim to respond with an appropriate solution within 5 days.. Attribution These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

HOME Shop Blog Delivery Info FAQ's The Important Stuff Terms and Conditions (the important bit) Refund and Returns Policy Privacy Policy Contact us Privacy Policy Last updated March 05, 2023 The details of the Privacy Policy which follows relates to our website harbourandmay.com. We are committed to protecting your privacy and to gaining and maintaining the confidence and trust of all visitors to our website. We will only use the information that we collect about you lawfully in accordance with the EU General Data Protection Regulation (GDPR). In this Privacy Policy we’ve provided detailed information on when and why we collect your personal information. We explain how we use it, what third-party service providers we might share your information with and under what circumstances, and how we keep it secure. If there are any questions regarding this Privacy Policy you may contact us using the information below: Harbour & May Keepers Cottage Sennowe Park Guist Dereham Norfolk NR20 5PB Email harbourandmay@gmail.com Phone: 07592 659809 ​ If you are unsure about any of the personal and account information we are holding in your name, please contact us using the contact details listed above. We will update your private records if required. It’s likely that we’ll need to review this Privacy Notice from time to time. We’ll notify you of any significant changes. ​ Why do we collect information from you? We collect information about you for the following reasons: to process your order to help you check out in a quick, user-friendly way when you have an account with us to provide you with the best possible service, including a personalised browsing experience, tailored to your preferences. to improve our website based on analysis of sales data What personal data do we collect? When you place an order with us, the information we will collect includes: Full name, IP Address, billing and delivery address, telephone number, A record of your order e-mail address credit/debit card details (all sensitive details are inaccessible even to us from moment of purchase and are securely encrypted) This information is necessary for us to process your payment and deliver your order to you. If you create an account with us, we will collect the following information: Full Name e-mail address Telephone number Billing and Shipping addresses A record of your orders ​ ​ You can quickly and easily log into your account and change or edit any of your personal data by clicking on “My Account” either in the header or the footer of our website. ​ If you’d like to delete your account please contact us and we will remove your account together with all personal information it contains. ​ The legal basis for collecting your data when you set up an account is based on your consent. ​ When you visit our website, we also might collect the following information: IP address Information regarding what pages are accessed and when. Information related to the device used, such as web browser type, operating system and device type. Demographic information General product preferences and interests based on your browsing history on our website We gather this information to analyse our site’s performance and look for areas for improvement. This data also allows us to give you customised product recommendations based on best-sellers and product views. ​ ​ If you contact us with a query unrelated to a previous order, we might ask for your name and contact details to be able to get in touch with you and we will keep this data until no longer than necessary to help with your query. ​ We will never collect any sensitive information about you without your explicit consent. ​ Supplier Enquires If you contact us with supplier queries, you might be contacted back using contact details you provided us with. ​ The legal bases we rely on to collect information Data Protection laws set out several different reasons for which a company may collect and process your personal data. These are: Consent In certain circumstances, we will only process your personal data with your clear consent. You can create an account on our website only if you wish to do so. Not having an account doesn’t prevent you from placing an order with us. Contract When placing an order with us, we will require certain personal data like your name and address to be able to deliver your order so that we comply with our obligations under the sale contract. These details will be then passed on to our carrier company to deliver the goods to you. We will use your e-mail address to provide you with updates regarding your order, such as order confirmation, despatch & tracking information. We will also collect your phone number to be able to contact you in case of any problems with your order. ​ Legal compliance If the law requires us to, we may need to collect and process your data if fraud or other financial crime is suspected. Legitimate interest In certain situations, we will use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running an e-commerce business. We will process personal data for the following legitimate interests: where the processing of our customers’ browsing and purchasing history enables us to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers. to identify and prevent fraud and keep our services safe and secure to better understand how people interact with our website to improve our product selection and service based on your post-purchase feedback to notify you within 24 hours if you left items in your basket For example: We will use your purchase history to tailor our products recommendations to best suit your interests both on our website and occasionally in our newsletters (but only if you’ve signed up to our mailing list). We will combine your browsing and purchasing data with all other customers’ data to analyse and identify shopping trends and areas for our improvement. A short time after you’ve purchased a gift from us, we will send you a request to review your shopping experience with us as well as products you’ve purchased to help other customers make more informed choices when shopping with us. ​ Who has access to your information? Your personal data security is our priority. We will not sell trade or transfer your personal information to any third parties under any circumstances. We will not share your information with third parties for marketing purposes. ​ ​ What data we might share with third party service providers? In order to be able to fulfil your order, and provide you with the best possible service, we may need to share your personal data with third party service providers for the following reasons: In order to process your payment securely, and to check for potential fraud your personal data will be shared with our payment providers. In order to give you the opportunity to review the quality of our service and products your email and order details (products you ordered) will be shared with Reviews.co.uk to request your feedback. Feedback is optional and can also be given anonymously. ​ Feedback Requests It is our legitimate interest to learn whether you enjoyed using our website and what you think about the products you’ve purchased. Sometime after you’ve received your order we will contact you through our third party service provider Reviews.co.uk to ask to share your feedback with us. These messages do not include any promotional content and are not part of our marketing newsletter. If you wish to leave us feedback, it is visible on xxxxwebsite as well as in the footer of our website:xxxxxxx . If you wish to leave any product reviews, these will then appear on those products’ pages. When sharing your feedback you can either stay anonymous or give your first name or nickname. No other details will be shared. ​ Security of your data When you shop at Harbour & May and share some of your personal data with us, you can rest assured that we take every step to make sure we handle it securely. Our website uses end to end “https” technology across the entire site. Access to your data is password-protected and any sensitive information is encrypted and protected with 256 Bit encryption via TLS (Transport Layer Security). For example, all order information is encrypted and transmitted via Transport Layer Security (TLS/SSL) technology directly from your browser to our secure servers. It is only accessible by those who are authorized to access such systems, and only then to carry out tasks allowed in the contract, legal consent or legitimate interests as mentioned above. Another example is, all supplied credit or debit card information is encrypted and transmitted via Transport Layer Security (TLS/SSL) technology directly from your browser to our payment gateway provider’s server only to be accessible by those who are authorized to access such systems and who are required to keep the information confidential. We do not ever see this information and the information never gets transmitted, seen or stored via our servers. Use of cookies 'Cookies' are small pieces of information sent by a website to your computer and stored on your hard drive to allow that website to recognise you when you visit, to save your preferences & give you relevant content. Cookies do not collect personally identifiable information such as your name, address or payment details, but may be used to link your actions to your personal information, for example to link you adding a product to your basket & account so you can then check out. See our Cookie Policy here. Data Retention We will retain your personal data only for as long as is necessary and only for the purpose for which it was obtained. Your rights You are entitled to view, amend, or delete the personal information that we store on you. Email your request to harbourandmay@gmail.com If you have an account on our site, you can access your personal data by clicking on “My Account” in the website’s header, where you can update your personal data. To delete your account and all data it contains, please send a request to this effect. ​ Review of this Policy We keep this Policy under regular review. This Policy was last updated on 5th May 2023

We use Royal Mail to deliver our parcels on a tracked service. We aim to dispatch your parcel within 24 hours (however in peak times this may be slightly longer). Therefore we plan to have your order with you within 3-5 working days. If you need it sooner, please contact us as we may be able to offer a faster guaranteed delivery for an extra charge. Please note the delivery charge is for one postal address. If you would like more than one delivery address, please complete an order for each address. Delivery Information Postage Costs Deliveries to UK addresses - £3.95 or free when you spend over £45 ​ Deliveries to European addresses - £14.95

HOME Shop Blog Delivery Info FAQ's The Important Stuff Terms and Conditions (the important bit) Refund and Returns Policy Privacy Policy Contact us Returns and Refunds ​ Firstly this does not affect your statutory rights as a consumer. Damaged goods Please contact us by phone or email within 14 days of receipt of your order. Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement. We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you. If we ask you to return the damaged goods to us, you can do so at our expense. Harbour and May will always ask customers to provide photographic evidence of broken or damaged goods. We require items to be returned within 14 days of our requesting their return. The refund or replacement will be processed when we have received the damaged item. ​ Incorrect or missing goods Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement. If we have sent you the wrong goods, or if we have failed to send you goods you have paid for we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error. We require items to be returned within 14 days of our requesting their return. We may ask you to provide photographic evidence of the incorrect item sent. ​ Faulty goods If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 30 days after receipt of your goods. We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If we ask you to return the faulty goods to us, you can do so at our expense. We require items to be returned within 14 days of our requesting their return. We may ask you to provide photographic evidence of the faulty item sent. ​ Damaged, Incorrect, Missing or Faulty Goods for International orders Please note that in the case of orders to international destinations it is our policy always to issue refunds, rather than sending replacement goods. ​ If you have made a mistake If upon placing your order you realize you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you. However we seek to process all orders in the shortest possible timeframe so if we have already dispatched your order, you will be responsible for the cost of returns and redeliveries. ​ If you have changed your mind Please contact us by phone or email within 14 days of receipt of your order. Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement. It may be that when the goods arrive you change your mind, or you realize you accidentally bought the wrong thing. Please just get in touch and explain clearly which items you don't want, and whether or not you'd like something else instead. We will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund or replacement once we have received the goods and confirmed they are in re-saleable condition. Returning Goods If you wish to return goods to us, or if you are asked to do so, you may use a prepaid returns label which we will send you. When you return goods to us, please enclose information pertaining to the return. The information we need is: Your name and order number and phone number Written confirmation of what items you have returned and the reason. Written request for either refund or replacement as appropriate. ​ ​ If this information is not enclosed with any return we may not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund. ​ ​