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Firstly this does not affect your statutory rights as a consumer.

 

Damaged goods 

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement.

We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you. If we ask you to return the damaged goods to us, you can do so at our expense.

Harbour and May will always ask customers to provide photographic evidence of broken or damaged goods.

We  require items to be returned within 14 days of our requesting their return. The refund or replacement will be processed when we have received the damaged item.

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Incorrect or missing goods 

Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement.

If we have sent you the wrong goods, or if we have failed to send you goods you have paid for we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error.

We require items to be returned within 14 days of our requesting their return.

We may ask you to provide photographic evidence of the incorrect item sent.

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Faulty goods 

If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 30 days after receipt of your goods. 

We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If we ask you to return the faulty goods to us, you can do so at our expense.

We require items to be returned within 14 days of our requesting their return.

We may ask you to provide photographic evidence of the faulty item sent.

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Damaged, Incorrect, Missing or Faulty Goods for International orders

Please note that in the case of orders to international destinations it is our policy always to issue refunds, rather than sending replacement goods. 

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If you have made a mistake

If upon placing your order you realize you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you.

However we seek to process all orders in the shortest possible timeframe so if we have already dispatched your order, you will be responsible for the cost of returns and redeliveries.

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If you have changed your mind

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement.

It may be that when the goods arrive you change your mind, or you realize you accidentally bought the wrong thing. 

Please just get in touch and explain clearly which items you don't want, and whether or not you'd like something else instead. We will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund or replacement once we have received the goods and confirmed they are in re-saleable condition.

 

Returning Goods

If you wish to return goods to us, or if you are asked to do so, you may use a prepaid returns label which we will send you. When you return goods to us, please enclose information pertaining to the return. The information we need is:

1. Your name and order number and phone number

2. Written confirmation of what items you have returned and the reason.

3. Written request for either refund or replacement as appropriate.

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If this information is not enclosed with any return we may not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.

 

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