I want to send a gift directly, can you giftwrap it for me?

Yes, we do offer this at no extra charge. Please add a card message  on the product page, and we will do the rest!

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The item I want is out of stock, what can I do?

You can enter your email address in the box under the product and we will email you once it is back in stock.

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I can't get a voucher code to work.

Firstly check the voucher code is exactly as it is written (as it is case specific), if still not working please contact us and we will be able to help you further.

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Can I visit you?

Sorry, we are solely web based and have no retail premises

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I have ordered the wrong item, can I amend my order?

Please contact us immediately, as we may be able to correct your order before it is dispatched. Once dispatched, we are unable to make amendments. 

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How can I contact you?

Please refer to our Contact page for details.

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Delivery and Returns

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How much is delivery? and is it per item?

Delivery to the UK is £3.95. It is per order whether you order 1 item or 10! Delivery is free over £45.

 

When will I get my order?

We aim to get your parcel to you in 3-5 working days. This may be slightly longer in peak times.

 

Can I collect my order from you?

Unfortunately we do not offer this service.

 

What courier do you use?

We use Royal mail and all orders are tracked.

 

Do you post abroad?

We currently post to Europe. If you wanted to send a parcel to another country, please contact us.

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Do you offer a free delivery service?

Yes we do when you spend over £45

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What is your refund and returns policy?

Please refer to the refund and returns page.

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